Gartner recently released their Communications Platform as a Service Market Guide for 2020. The guide details how companies across all verticals and technical capabilities can benefit from implementing CPaaS. In it they say “CPaaS is no longer limited to digital natives like Uber, Lyft and Airbnb. Brick-and-mortar organizations, including finance, healthcare, utilities, transportation and retail (followed by all other verticals to some degree), are embracing CPaaS.”
IntelePeer is included as a Representative Vendor in Communications Platform as a Service with emphasis as a co-creator, which means we provide a consultative approach to helping companies implement CPaaS and solve business challenges.
What you'll take from it
Gartner Market Guide for Communications Platform as a Service by Daniel O’Connell and Lisa Unden-Farboud, Published October 14, 2020.